TERMS OF SERVICE
Effective Date: The date the customer completes the purchase.
These Terms of Service (“Terms”) govern the purchase and use of the Creative Finance Lead Generation System and related services provided by Crystal Estate Holdings LLC (“Company,” “we,” “us,” or “our”).
By purchasing this service, you (“Customer” or “you”) agree to these Terms.
1. COMPANY INFORMATION
Crystal Estate Holdings LLC
Managing Member: John Crystal
Email: johnc0214@gmail.com
Phone: 815-217-5913
2. PURPOSE OF SERVICE
The purpose of this service is for the Company to provide you with real estate opportunities generated through outbound marketing and related systems, and to maintain, update, and support the underlying system used to help generate such opportunities.
You may use such opportunities in connection with your real estate business, including but not limited to negotiation, contracting, wholesaling, assigning, purchasing, listing, disposition, or other profit-generating real estate activities.
3. DEFINITIONS
“Opportunity” means a positive response received from a real estate agent, property owner, seller, or seller representative as a result of outbound marketing, outreach, lead generation, follow-up, or communication efforts initiated, managed, operated, or provided by the Company.
An Opportunity may be generated through any communication channel, including but not limited to email, text message, phone call, voicemail, direct message, social media, CRM follow-up, automation, or other outreach methods.
“Positive Response” means any response that is not a clear rejection and that indicates possible interest, willingness to communicate further, willingness to discuss a property, willingness to review terms, willingness to consider an offer, willingness to consider creative financing, or any other engagement that could reasonably lead to a real estate transaction or profit-producing arrangement.
Examples of Positive Responses may include:
- maybe
- possibly
- call me
- send me an offer
- What are you offering
- Tell me more
- I’d consider it
- I’m interested
- let’s talk
- any response asking for more information
- any response continuing the conversation
- any response indicating openness to selling, discussing, negotiating, or reviewing terms
A Positive Response does not include a clear rejection, including but not limited to:
- no
- not interested
- stop
- remove me
- do not contact me
- any other clear statement indicating the person does not wish to continue communication or discuss a transaction
“Unique Opportunity” means an Opportunity arising from a unique agent, seller, property owner, or seller representative. Multiple responses from the same person regarding the same property count as only one (1) Opportunity unless otherwise agreed in writing.
“Provided” means the Company has delivered the relevant contact information, response, lead details, or related evidence of the Opportunity to you by email, CRM, text message, shared workspace, or other documented communication method.
“System” means the automation system, marketing systems, workflows, templates, CRM infrastructure, scripts, follow-up mechanisms, campaigns, and related proprietary tools developed, owned, operated, licensed, or controlled by the Company for the purpose of generating Opportunities.
4. SERVICES PROVIDED
During the term of service, the Company may provide:
- outbound marketing to generate Opportunities
- delivery of Opportunities generated through the System
- maintenance, updates, support, and reasonable improvements to the System
- reasonable communication regarding Opportunities and system-related matters
- access to Deal Cannon Starter, if included
- access to automation workflows, integrations, and AI-driven processes used as part of the System
- access to CRM-related workflows and opportunity-management infrastructure, to the extent provided by the Company
- reasonable technical support related to the System and its operation
- the automated realtor follow-up system and related follow-up workflows, sequences, and communication processes operated by the Company
5. BILLING
By purchasing, you agree to pay the Company a recurring monthly fee of Four Hundred Eighty-Five Dollars ($485.00) per month.
Billing begins immediately upon purchase and recurs every thirty (30) days unless cancelled in accordance with these Terms.
If any payment is more than five (5) calendar days late, the Company may suspend access to the System, software, automations, CRM access, follow-up workflows, and related services until all past-due amounts are paid in full.
Except for the money-back guarantee expressly stated in these Terms, all payments are non-refundable.
6. WHAT IS INCLUDED AND NOT INCLUDED
The monthly fee is charged for access to the System and related services, Opportunity generation efforts, setup, maintenance, support, and operation during the applicable billing period, and not solely for closed transactions, revenue, profits, or any particular business result.
Unless otherwise stated in writing, the monthly fee does not include the cost of your own Google Workspace account or your own n8n account or hosting. You are responsible for those third-party costs if required for your setup.
Any custom automation build, implementation, consulting, or technical work requested by you in excess of what the Company chooses to include shall require separate approval and may be subject to additional fees.
7. CUSTOMER RESPONSIBILITIES
You are responsible for:
- managing and responding to Opportunities delivered to you
- following up with Opportunities in a commercially reasonable and timely manner
- handling negotiations, offers, contracts, dispositions, closings, and related business decisions
- acting in good faith in connection with Opportunities provided under these Terms
- making required payments when due
- Timely providing any information, credentials, approvals, access, or cooperation reasonably requested in order to implement, maintain, or operate the System
The effectiveness of any Opportunity may depend in part on your speed, follow-up, negotiation skills, market conditions, and execution.
The Company is not responsible for your failure to respond to, follow up with, or properly manage any Opportunity. Your failure to act on the provided opportunities does not affect the Company’s right to payment and does not create any refund obligation except as expressly stated in the money-back guarantee section.
8. NO GUARANTEE OF CLOSINGS OR PROFITS
The Company does not represent, warrant, or guarantee that any Opportunity will result in a contract, assignment, purchase, sale, closing, or profit.
Real estate transactions depend on numerous factors outside the Company’s control, including but not limited to your own performance, follow-up, negotiations, market conditions, title issues, financing, and seller motivation.
9. MONEY-BACK GUARANTEE
If the Company does not provide at least ten (10) Unique Opportunities within thirty-one (31) days from the Effective Date, then you shall be entitled to:
(a) a refund of the amount paid for that initial thirty-one (31) day period; and
(b) retain and keep the System without further obligation to return access, discontinue use, or pay any separate system retention fee.
For purposes of this section, an Opportunity shall be counted when the Company provides you with a Positive Response as defined in these Terms.
If the Company provides ten (10) or more Unique Opportunities within the initial thirty-one (31) day period, then the money-back guarantee is satisfied and no refund shall be due.
No refund shall be owed based on your failure to convert Opportunities into contracts, closings, or profits.
10.TERMINATION
Either Party may terminate this Agreement by written notice to the other Party.
Termination shall not affect any rights or obligations that accrued prior to the effective date of termination.
Any amounts due and owing prior to termination shall remain payable.
10. PARTY B OPTION TO PURCHASE SYSTEM UPON TERMINATION
If Party B elects to terminate this Agreement and wishes to continue using the System after termination, Party B shall have the option to purchase continued use of the System for a total purchase price of Three Thousand Dollars ($3,000.00).
Party B may satisfy this purchase price through either:
a one-time payment of $3,000.00; or
ten (10) monthly payments of $300.00 each.
If Party B elects to purchase the System through the payment plan, Party B's continued right to use the System shall be conditioned upon timely payment of each installment.
Unless otherwise agreed in writing, access to and continued use of the System after termination shall only be permitted if Party B:
qualifies to retain the System under Section 7 of this Agreement; or
elects the purchase option described in this Section and remains current on all required payments.
11.ONBOARDING AND START OF FULFILLMENT
After payment, you may be required to complete onboarding steps and/or sign a separate service agreement before full fulfillment begins.
By purchasing, you understand and agree that service implementation, setup, or full fulfillment may be delayed until required onboarding information, approvals, account access, and any required signed agreement are completed.
12. THIRD-PARTY PROVIDERS
Certain components of the System may depend on third-party software, platforms, accounts, providers, APIs, or services.
The Company is not liable for interruptions, delays, access limitations, policy changes, outages, suspensions, or terminations caused by third-party providers, except to the extent caused by the Company’s willful misconduct.
13. MODIFICATIONS TO SYSTEM COMPONENTS
The Company may, in its reasonable discretion, modify, substitute, upgrade, remove, or reconfigure specific software, workflows, integrations, platforms, or service components included within the System, provided that the overall purpose of the System and the core services contemplated under these Terms remain materially consistent.
14. OWNERSHIP OF SYSTEM
Except as otherwise expressly stated in these Terms or in a separate written agreement, the Company retains all right, title, and interest in and to the System, including all automation systems, workflows, templates, scripts, CRM structures, campaigns, processes, and related tools.
Nothing in these Terms shall be construed as transferring ownership of the Company’s intellectual property, proprietary systems, or business processes to you, except to the extent expressly provided in writing.
15. RESTRICTIONS ON USE
You may not copy, distribute, sublicense, disclose, share, sell, license, or make available the Company’s System, workflows, scripts, templates, automations, processes, campaigns, lead generation methods, or related materials to any third party except as expressly authorized in writing by the Company.
You agree to use the System and related materials solely for your own business purposes unless otherwise agreed in writing.
16. NON-CIRCUMVENTION
You agree not to intentionally circumvent the Company in a manner designed to avoid payment of fees due while continuing to benefit from Opportunities or the System provided by the Company.
You further agree not to use the System, leads, processes, or Opportunities obtained through the Company for the purpose of avoiding the Company’s compensation or contractual protections.
17. TERM AND TERMINATION
These Terms begin on the Effective Date and continue on a month-to-month basis unless terminated in accordance with these Terms.
Either party may terminate by written notice to the other party.
Termination shall not affect any rights or obligations that accrued prior to the effective date of termination. Any amounts due and owing prior to termination remain payable.
Upon termination, your access to the System shall end unless otherwise agreed in writing.
18. ACCESS AND SUSPENSION
The Company may suspend access to the System if you fail to make timely payment under these Terms.
19. CHARGEBACKS AND PAYMENT DISPUTES
You agree not to initiate a chargeback or payment dispute in bad faith for services already rendered or access already provided under these Terms.
Nothing in this section limits your rights under the express money-back guarantee set forth above.
20. NO PARTNERSHIP, EMPLOYMENT, OR AGENCY RELATIONSHIP
The parties are independent business entities. Nothing in these Terms creates an employer-employee relationship, agency relationship, fiduciary relationship, or legal partnership.
21. DISPUTE RESOLUTION
The parties agree to attempt to resolve any dispute arising under these Terms in a commercially reasonable manner and in good faith.
If the parties are unable to resolve a dispute informally, either party may demand mediation by written notice. The mediation shall take place in Florida unless otherwise agreed in writing, or remotely if agreed by the parties.
Each party shall bear its own attorneys’ fees and costs related to mediation unless otherwise agreed in writing.
22. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
23. SEVERABILITY
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
24. WAIVER
The failure of either party to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.
25. ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties with respect to the subject matter hereof as it relates to the public checkout terms page, and may be supplemented by any separate signed service agreement, onboarding agreement, or written addendum.
By purchasing, you acknowledge that you have read and agree to these Terms of Service.