PRIVACY POLICY
Effective Date: The date this Privacy Policy is published on this website.
Crystal Estate Holdings LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, purchase our services, submit information to us, or otherwise interact with us.
By using our website or purchasing our services, you agree to this Privacy Policy.
1. COMPANY INFORMATION
Crystal Estate Holdings LLC
Managing Member: John Crystal
Email: johnc0214@gmail.com
Phone: 815-217-5913
Website: https://crystalclearai.live
2. INFORMATION WE COLLECT
We may collect the following types of information:
A. Personal Information You Provide
When you interact with us, you may provide personal information such as:
- name
- email address
- phone number
- business name
- billing information
- payment-related information
- account access details you choose to provide for onboarding or service setup
- any other information you submit through forms, checkout pages, onboarding forms, emails, or other communications
B. Transaction and Payment Information
If you purchase our services, payment information may be collected and processed by third-party payment processors such as Stripe. We do not store full credit card numbers or full payment card details on our own servers unless expressly stated otherwise.
C. Technical and Usage Information
We may automatically collect certain information about your device and use of our website, such as:
- IP address
- browser type
- device type
- operating system
- referring pages
- pages viewed
- time spent on pages
- general website interaction data
- cookie or tracking-related information, if used
3. HOW WE USE YOUR INFORMATION
We may use your information to:
- provide, operate, maintain, and improve our services
- process purchases and transactions
- send onboarding information and service-related communications
- provide customer support
- manage client accounts and relationships
- set up and operate automations, workflows, communication systems, or related service components
- send updates, notices, confirmations, reminders, and administrative messages
- monitor and improve website performance and user experience
- protect against fraud, abuse, unauthorized activity, or legal claims
- comply with legal obligations
- enforce our terms, agreements, and policies
4. PAYMENT PROCESSING
Payments may be processed by third-party payment processors, including Stripe. When you make a payment, your payment information is collected and handled according to the privacy practices and security measures of the applicable payment processor.
We may receive limited information from payment processors, such as:
- customer name
- email address
- payment status
- subscription status
- transaction identifiers
- billing-related details necessary to provide services and support
We do not control the privacy or security practices of third-party payment processors.
5. HOW WE SHARE INFORMATION
We do not sell your personal information.
We may share your information with third parties only as reasonably necessary to operate our business and provide our services, including:
- payment processors
- website hosting providers
- email providers
- CRM platforms
- automation platforms
- cloud storage providers
- analytics providers
- communication platforms
- contractors, assistants, or service providers working on our behalf
- legal, regulatory, or governmental authorities when required by law or to protect rights and safety
We may also disclose information:
- to enforce our agreements, policies, or legal rights
- to investigate fraud, abuse, security incidents, or unauthorized activity
- in connection with a business transfer, sale, merger, or restructuring
6. THIRD-PARTY TOOLS AND SERVICES
Our services may rely on third-party tools, platforms, and providers, including but not limited to payment processors, email systems, domains, hosting services, CRM systems, automation tools, AI tools, and communication platforms.
If you choose to use our services, your information may be stored, processed, or transmitted through such third-party services as reasonably necessary to deliver the services.
We are not responsible for the independent privacy or security practices of third-party providers.
7. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
- provide services
- maintain business and transaction records
- comply with legal obligations
- resolve disputes
- enforce agreements
- protect our business interests
We may retain certain information after services end if reasonably necessary for legal, accounting, operational, compliance, or recordkeeping purposes.
8. DATA SECURITY
We take commercially reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. COOKIES AND TRACKING
Our website may use cookies, pixels, analytics tools, or similar technologies to improve functionality, understand website usage, and support marketing or operational activities.
You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality.
10. YOUR CHOICES
You may choose not to provide certain information, but doing so may limit your ability to use some services or complete a purchase.
You may contact us to:
- request updates or corrections to your information
- ask questions about how your information is used
- request deletion of information where applicable, subject to legal, contractual, and operational limitations
11. CHILDREN’S PRIVACY
Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18.
12. INTERNATIONAL USERS
If you access our website or services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Privacy Policy.
14. CONTACT US
If you have questions about this Privacy Policy, you may contact us at:
Crystal Estate Holdings LLC
Managing Member: John Crystal
Email: johnc0214@gmail.com
Phone: 815-217-5913
Website: https://crystalclearai.live